Your journey to customer service excellence starts here…

Hotelexpert24 helps privately owned and independently managed hotels to optimise profitability and competitiveness through customer service excellence.

To achieve excellent growth and success in today’s hospitality industry, especially if you hope to grow your international bookings, you need to be able to compete at international service standards.

Service quality and customer satisfaction are two core aspects of business performance and growth, but to sustain them at the same, high level is not always easy. The lower the quality of customer service, the higher the risk of losing potential revenue.

This fact underlines the importance of operating standards across all activities of the business and the need for additional audits, service quality expertise, and staff training if necessary.

Professional, experienced advice from an outside specialist completely up to date with the fast moving trends in the worldwide hospitality industry can lift your hotel above the competition and help to remain competitive and sustainable into the future.

Hotelexpert24 is your trustworthy partner when transforming your
business to one that represents:






One of the services Hotelexpert24 offers is product development and hotel sales support in dedicated target markets, both national and international.

With my international partners, I can support your marketing and sales activities by assisting your hotel to drive more business and help to increase both your market reach and profits by…


From time to time every business needs fresh ideas and an objective, outside analysis by an industry expert may be just the kickstart your team and business needs, to tap into its full profitability potential.

Mystery Guest

Guest experience is a significant factor in the growth and success of your business, but do you really know what your guest’s experience is? It may not be poor enough to complain about, but is their experience the best it could be?

Service Standards

Developing high service quality standards is a long-lasting investment into maintaining excellent quality in the long term. Service standards are aimed at ensuring the guest’s comfort and satisfaction, strengthening your company’s character and developing employees’ loyalty.


The hospitality industry is a service industry relying strongly on human labour. Service quality is therefore directly connected to staff quality. Staff are key to the success of your establishment – they have the power to make or break it.

A satisfied customer is the best business
strategy of all.
Michael LeBoeuf

Do You Have Questions?

Please schedule a call, I will be delighted to discuss your
requirements with you personally.

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