The hospitality industry is a service industry relying strongly on human labour. Service quality is therefore directly connected to staff quality. Staff are key to the success of your establishment – they have the power to make or break it.

The identification of needs to improve business performance is a critical element in the development of a growth strategy for hotels. Each establishment requires a unique, individual approach to training and implementation of new standards suitable for their needs.

Practical, hands on training ensures complete understanding of all service standards required by your business and facilitates the correct performance of daily job responsibilities.

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